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Your Details
School Name *	Email Address
Your Name	Your Title * (E.g. Headteacher, Secretary, ICT Coordinator, IT Technician, other) *
Subject (What it relates to i.e. hardware installation, portal, email, network problem or if you know the Ambercat call reference number) *
Performance Evaluation
1. Was the support provided to your satisfaction? *	2. Were you dealt with within an acceptable amount of time? *
3. Were you kept informed throughout your experience? *	4. Were the staff polite and courteous? *
5. How would you rate the representative's communication skills? *	6. Were the staff well presented? *
7. Overall, how would you rate our performance during this experience? *
Helplines Newsletter
9. Do you find the Helplines newsletter useful? *	10. Are you aware that you are able to contribute ideas for the next Helplines? *
11. Within your school which members of staff is the Helplines Newsletter circulated to? *
Comments
Do you have any other comments or suggestions for the contents of Helplines? *	Customer Comments *
Please click "Save and Close" at the top of the screen once you have completed the survey The information collected in this survey will be used to evaluate and improve the services the Cambridgeshire Education ICT Service offer to schools. This information is not private and may be accessible via the internet, by submitting this survey you are agreeing to these terms.
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